Support
Frequently asked questions
If the answer is not here, call (253) 778-5632 and a person in Austin will pick up.
What do I need to bring to pick up the car?
A valid driver’s licence and the credit or debit card you paid with. If you are visiting from outside the US, bring your passport and your home licence — an International Driving Permit is not required in Texas for stays under 90 days.
Is there a security deposit?
We place a $200 hold on your card at pickup, released within three business days of return. It is a hold, not a charge — the funds are never taken, though your bank may take a day or two to show the release.
How old do I have to be?
Twenty-five for every car in the fleet. Because we rent BMW and Mercedes-Benz only, our insurer sets the minimum age at 25 across the board rather than 21 — there is no younger tier to fall back on, so please check before booking.
Do I need to buy your insurance?
No. The collision damage waiver is optional and always will be. Many US credit cards and personal auto policies already cover rentals — check yours first. If you decline the waiver, your own coverage applies exactly as it normally would.
Is there a mileage limit?
Unlimited mileage anywhere in Texas. Driving out of state is permitted but capped at 200 miles per day beyond the state line; tell us at booking and we will note it on the agreement.
What is the fuel policy?
Return it at the level you collected it. We do not sell prepaid fuel and we do not charge a refuelling service fee — if you bring it back short, you pay the local pump price for the difference and nothing more.
Can I cancel or change my booking?
Cancel up to 24 hours before pickup for a full refund to the original card, typically visible within three business days. Inside 24 hours we refund everything except the first day. To change dates, call us — it is usually faster than rebooking.
Do you deliver to the airport?
Yes. Add airport delivery at checkout for $45 and we will meet you at AUS arrivals with the car. We track your flight, so a delay does not cost you the booking.
What happens if the car breaks down?
Roadside assistance is included on every rental, 24 hours a day. Call the number on your key fob. If the vehicle cannot be made driveable we bring you a replacement rather than leaving you to arrange one.
How is my payment handled?
Checkout runs on Stripe. Your card details are entered on Stripe’s systems and never reach ours — we receive only a confirmation that payment succeeded, plus the last four digits for reference.
Still stuck?
Mon–Sat 7am–8pm, Sun 9am–5pm. We would rather answer a question than lose a booking over it.